Complaints Management Package
Original price was: $79.00.$49.00Current price is: $49.00.
Need a genuine complaints system but don’t want to reconcile four different free templates, one for charities, one for small business, one from a government health department? Our fully customisable package gives Australian small businesses and not-for-profits a single, complete Complaints Management Policy & Procedure, aligned to the Australian Standard (AS/NZS 10002:2014), without the $1,200 to $4,000+ price tag of hiring a consultant to build one for you.
Document Details:
- Format: Word (.docx) + Excel (.xlsx)
- No. of Documents: 4
(Complaints Management Policy, Procedure Document, Complaint Register, Complaint Response Toolkit)
Complaints aren't a nuisance, they're free feedback and an early warning system for what needs to improve. This customisable package gives your organisation a genuine end-to-end complaints system, covering the governing principles, the step-by-step process, and the practical tools your team needs to respond well, every time.
Simply personalise the placeholders to reflect your organisation's structure, and you'll have a complete, ready-to-use complaints system in place fast, one built to serve both community organisations and small businesses.
What you get:
- A Complaints Management Policy & Procedure documents aligned to AS/NZS 10002:2014, covering Feedback, Complaints, Disputes, Appeals and Grievances
- Staff training, procedural fairness, and investigator independence built in
- Australian Consumer Law guidance for business users
- Internal review and external escalation pathways, clearly separated
- An Excel Complaint Register with dropdowns and status tracking
- A Complaint Response Toolkit, acknowledgement and resolution letters, a response quality checklist, and guidance for handling unreasonable complainant conduct
🚀 Handle every complaint with confidence, fairness, and consistency, and turn feedback into real improvement!
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